TERMS OF SERVICE

Welcome to Halloway. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from us.

Throughout these Terms, “we”, “us” and “our” refer to Halloway. By accessing our website, placing an order or using our services, you agree to these Terms.

Nothing in these Terms affects any statutory rights you may have as a consumer under applicable law.

1. ABOUT OUR STORE

Halloway operates an online store offering Halloween-themed products, decorations, costumes, accessories and related items.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

2. ELIGIBILITY

By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract or have the permission of a parent or legal guardian where required.

You must provide accurate, complete and current information when placing an order.

3. PRODUCTS

We make reasonable efforts to display our products, descriptions, colours, dimensions and images as accurately as possible.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and manufacturing variations.

Product packaging or minor design details may also vary where this does not materially affect the nature or functionality of the product.

Any measurements provided should be considered according to the tolerances stated on the relevant product page, where applicable.

4. PRICES

All prices displayed on our website are shown in the currency indicated on the store.

Prices may change at any time, but changes will not affect orders that have already been accepted, except where permitted or required by law.

Any applicable taxes, shipping charges or other charges will be displayed during checkout where required.

5. ORDERS

When you place an order, you are making an offer to purchase the products in your order.

Receiving an order confirmation does not necessarily mean that we have accepted your order. A contract is formed when we accept your order in accordance with the checkout and fulfilment process.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• Pricing or product information contains an obvious error.
• We are unable to authorise or verify payment.
• We reasonably suspect fraudulent or unauthorised activity.
• We cannot deliver to the address provided.

If we cancel an order after payment has been taken, we will refund the amount due to you using the applicable payment method, subject to applicable law.

6. PAYMENT

Payment must be made using one of the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided.

Payments may be processed by third-party payment providers. Your use of their services may also be subject to their applicable terms and privacy policies.

7. SHIPPING & DELIVERY

Our products are shipped directly from our fulfilment partners located in China.

Orders are typically delivered within approximately 8–10 business days after dispatch. Please note that delivery times are estimates and may occasionally vary due to circumstances outside our reasonable control, including carrier delays, customs processing, peak periods, public holidays or other logistical disruptions.

Once your order has been dispatched, tracking information will be provided where available.

Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping information, please contact our Customer Service team as soon as possible.

For further information, please refer to our Shipping Policy.

8. RETURNS

If you wish to return an eligible product, you must first contact our Customer Service team at [CUSTOMER SUPPORT EMAIL] before sending the item back.

Please do not return products without first contacting us.

Approved returns must be sent to our designated return address in China. The complete return address and return instructions will be provided by our Customer Service team by email once your return request has been reviewed.

Unless otherwise required by applicable law or stated by us, customers are responsible for the cost of returning the product to the designated return address.

For change-of-mind returns, products must be returned:

• Unused and in excellent condition;
• In their original packaging;
• With all original accessories, components, labels and other items supplied with the product, where applicable; and
• In a condition suitable for resale.

Products that have been used, damaged after delivery, or returned incomplete may not qualify for a full refund, subject to applicable consumer law.

Where applicable law provides a statutory right to inspect or handle goods, nothing in this section is intended to restrict that right.

9. OPENED OR USED PRODUCTS

For change-of-mind returns, products that have been used beyond what is reasonably necessary to inspect their nature, characteristics and functioning may be subject to a reduction in the refund where permitted by law.

Where a product is supplied sealed for health protection or hygiene reasons, the right to cancel may not apply once the seal has been broken where applicable law permits this exception.

This restriction does not affect your statutory rights if a product is faulty, damaged, not as described or otherwise does not conform to the contract.

10. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a product that is damaged, defective, incorrect or not as described, please contact our Customer Service team as soon as reasonably possible and provide your order number, a description of the issue and, where appropriate, photographs or other information that can help us assess the problem.

Where required by applicable consumer law, we will provide an appropriate remedy. This may include a repair, replacement, price reduction or refund depending on the circumstances.

Do not return a damaged, defective or incorrect product to China before contacting us. Our Customer Service team will provide the appropriate instructions.

11. PROMOTIONS AND DISCOUNT CODES

From time to time, we may offer promotions, sales or discount codes.

Unless otherwise stated:

• Discounts cannot be exchanged for cash.
• Certain products may be excluded.
• Promotional codes may have an expiry date.
• Only one promotional code may be permitted per order.
• Promotions may be subject to additional terms disclosed at the time of the offer.

We may withdraw or modify a promotion where reasonably necessary, provided this does not unlawfully affect an order already accepted.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through our website, including our branding, graphics, text, website design and original content, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes.

You may not reproduce, distribute, commercially exploit or modify protected content without permission from the relevant rights holder, except where permitted by law.

13. ACCEPTABLE USE

You must not use our website:

• For unlawful purposes.
• To violate applicable laws or regulations.
• To infringe the rights of others.
• To distribute malware or malicious code.
• To attempt unauthorised access to our website or systems.
• To interfere with the security or normal operation of our services.
• To submit fraudulent information or orders.

We may restrict access to our services where reasonably necessary to protect our customers, business or systems.

14. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites and services.

We are not responsible for third-party websites that we do not control. Your interaction with third-party services may be governed by their own terms and privacy policies.

15. PERSONAL INFORMATION

Our collection and processing of personal information is described in our Privacy Policy.

Please review our Privacy Policy and Cookie Policy for further information about how personal information and cookies are handled.

16. OUR RESPONSIBILITY TO YOU

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control.

If you are purchasing as a consumer, nothing in these Terms is intended to exclude or restrict your statutory consumer rights.

17. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by events outside our reasonable control.

These may include natural disasters, severe weather, transportation disruptions, strikes, governmental actions, interruptions to communications networks and other events that we could not reasonably prevent.

This provision does not affect any rights or remedies available to you under applicable consumer law.