PRIVACY POLICY

At Halloway, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit or make a purchase from Halloway, we may collect personal information including:

• Name and surname
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Payment-related information
• IP address
• Device and browser information
• Website activity and interactions
• Marketing and communication preferences
• Information you provide when contacting customer support

Payment information is processed through our payment providers. We do not directly store complete credit or debit card details.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Provide order confirmations and updates
• Process returns and refunds
• Respond to enquiries and provide customer support
• Detect and prevent fraud or suspicious activity
• Maintain and improve our website and services
• Comply with legal and regulatory obligations
• Send marketing communications where permitted by law
• Personalise advertising and measure the effectiveness of our marketing, where permitted and subject to your cookie and privacy choices

We process personal information only where we have an appropriate legal basis, which may include performing our contract with you, complying with legal obligations, pursuing our legitimate interests, or obtaining your consent where required.

3. SHOPIFY

Our online store is hosted by Shopify.

Shopify processes certain personal information to provide the ecommerce services that allow us to operate our store.

For more information about how Shopify handles personal information, please refer to Shopify's own privacy documentation.

4. PAYMENT PROCESSING

Payments may be processed by third-party payment providers available through our store.

These providers may collect and process information necessary to complete your transaction in accordance with their own privacy policies and applicable law.

We do not have access to your complete payment card information where this information is handled directly by the payment provider.

5. SHIPPING AND ORDER FULFILMENT

We may share information necessary to fulfil your order with companies involved in processing and delivering your purchase, including:

• Fulfilment partners
• Warehouses
• Suppliers
• Shipping carriers
• Logistics providers

Only information reasonably necessary to process and deliver your order is shared for these purposes.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our store and, where permitted, provide personalised advertising.

These technologies may be provided by us or by third parties whose services we use.

Where required by applicable law, non-essential cookies and similar technologies will be used based on your consent.

You can manage your preferences through the cookie controls available on our website and, depending on your browser, through your browser settings.

For additional information, please see our Cookie Policy.

7. ADVERTISING AND ANALYTICS

We may use advertising and analytics services, such as those provided by Meta, Google, TikTok, Shopify and other technology partners.

Depending on your consent choices and applicable law, these services may receive information about your interaction with our website to help us:

• Measure website traffic
• Understand customer behaviour
• Measure advertising performance
• Show relevant advertisements
• Improve our marketing campaigns

You can manage applicable tracking choices through our cookie consent tools.

8. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications, we may send you emails or other messages regarding products, promotions and offers.

Where consent is required, we will only send such communications after obtaining the appropriate consent.

You may unsubscribe at any time by using the unsubscribe link contained in our marketing emails or by contacting us.

9. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to third parties where necessary to operate our business, including:

• Shopify
• Payment processors
• Delivery and logistics providers
• Fulfilment partners and suppliers
• Customer service providers
• Analytics and advertising providers
• IT and website service providers
• Professional advisers
• Government authorities or regulators where legally required

We do not sell your personal information in the ordinary meaning of selling personal information for money.

10. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps, where required, to ensure that the information receives an appropriate level of protection in accordance with applicable data protection law.

This may include relying on adequacy regulations or appropriate contractual safeguards.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud and complying with our legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

12. YOUR PRIVACY RIGHTS

Depending on applicable law, including the UK GDPR, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Object to direct marketing

These rights may be subject to certain legal limitations and exceptions.

To exercise your rights, please contact us using the details provided below.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO) where applicable.